Hosting community conversations
Course launch in March

5 weeks

15 hours


Hosting authentic conversations

 Communities are diverse and individuals can have vastly different values and needs. That's why it's important to listen.


For communities to be equal partners in the future, they need to feel listened to and empowered. That's why focusing on people and not the process is important.


Hosting authentic conversations involves emotional intelligence, deep listening, problem-solving, creativity, and flexibility. These are life-wide skills that will frame your journey..


Join us in exploring how to design and implement good, conversations in tourism and what it means for you, your organisation, your destination and your network to be authentic in your enagement.

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Now be honest...

Have you ever cut the community engagement component of your project to meet budget limitations?

Tired of running workshops and public meetings that feel repetitive?

Do you find it difficult to achieve genuine engagement and honest dialogue in your conversations?


Are you guilty of assuming you know what the community's challenges are?

Have you ever assumed you know who the community is and what they value?

If you have answered 'yes' to one or more of these questions, then it might be time to invest in hosting good community conversations!

Course Description

A 5 week online course that introduces community conversation and engagement skills for tourism professionals, destination managers, researchers, students, tourism business and industry stakeholders.


  • Learn how to design and facilitate conversations that empower co-learning, empathy and future thinking.

  • Learn how to design and create community engagement processes.

  • Develop the practical skills to design and implement effective conversations in tourism.

What you will learn

  • How to create the space for great dialogue and creativity.

  • How good actions are generated through co-creation.

  • How to shift from consultation to empowerment.

  • Working knowledge of engagement tools and techniques.

  • How to plan for effective engagement with communities

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Course Delivery

A 5-week introductory course that combines community engagement and conversational design. The course includes:

  • 5 x Learning circles (Live 1.5 hr zoom sessions)

  • Access to the Tourism CoLab's online learning platform

  • Access to The Tourism CoLab’s membership community (one year)

Add-on virtual whiteboard training available

The five-week Hosting Community Conversations course is complemented by a hands-on training package currently under development where you can learn how to use a virtual whiteboard to host, engage and support your community conversations. More information when enrolments open.


Q. When does the course start and finish?


The course website will open one week prior to the start date. The content for the Introduction and Module 1 will be available at this time. Thereafter, the relevant materials for the next module will be released one week ahead of time.


Q. How is the course run?


The course will be run using Zoom and Teachable (learning resources and worksheets).


On the Learning weeks, webinars will be recorded and made available for viewing. On the CoLab weeks, group work and coaching and will not be recorded.


Q. What happens if I can't attend the live webinars?


The course may be completed asynchronously. That is, you can view the learning materials and the webinar recordings in your own time, and go through the CoLab worksheets and exercises on your own. Talk to us about how we might accommodate your needs.


Q. How long do I have access to the course?


After enrolling, you have access to this course for one year, across any and all devices or until further notice.


Q. What if I am unhappy with the course?


We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.


Q. Will the course be offered at a later date?


Yes. The course will be offered again (dates to be confirmed) but we can't guarantee the same pricing. If you would like to take the course now, all the materials including the webinars will be available for download to view at a later date, and you can email the instructor anytime.