Started 26 October 2021 


5 weeks

15 hours


An introduction to community engagement and hosting community conversations.

Tired of running workshops and public meetings that feel repetitive and don't end with clear actions?


Do you find it difficult to achieve genuine engagement in your conversations?


Effective community engagement is essential if communities and nature are to be equal partners in the next tourism economy. Hosting conversations involves emotional intelligence, deep listening, problem-solving, creativity, agility and flexibility. These are life-wide skills. Join us in exploring how to design and implement good, effective community engagement in tourism and what it means for you, your organisation, your destination and your network.

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A 5 week online course that introduces community engagement skills for tourism professionals, destination managers, researchers, students, tourism business and industry stakeholders.

Course Objectives

  • Learn how to design and facilitate conversations that empower co-learning, empathy and future thinking.

  • Learn how to design and create community engagement processes.

  • Develop the practical skills to design and implement effective conversations in tourism.

Course Content

  • How to host good conversations in tourism.

  • How spaces of genuine collaboration are formed.

  • How good actions can be generated through co-creation.

  • How to shift from consultation to empowerment.

  • How to plan for effective engagement with communities

Our commitment

We offer a 30 day satisfaction guarantee or your money back. 

Course Delivery

A 5-week introductory course that combines community engagement and conversational design. The course includes:

  • 5 x Learning circles (Live 1.5 hr zoom sessions)

  • Access to The Tourism CoLab’s membership community (3 months).

  • Classes start October 26, 2021 9:00 AM Auckland (NZDT). See your time zone here.


  • Familiarity with community engagement practice and processes.

  • Working knowledge of engagement tools and techniques.

  • Access to templates to help you design your community engagement journey.

  • Certificate of completion.

Course website

​Check out the course schedule, content, sign-up and more on the course website.


Q. When does the course start and finish?


The course website will open one week prior to the start date. The content for the Introduction and Module 1 will be available at this time. Thereafter, the relevant materials for the next module will be released one week ahead of time.


Q. How is the course run?


The course will be run using Zoom and Teachable (learning resources and worksheets).


On the Learning weeks, webinars will be recorded and made available for viewing. On the CoLab weeks, group work and coaching and will not be recorded.


Q. What happens if I can't attend the live webinars?


The course may be completed asynchronously. That is, you can view the learning materials and the webinar recording in your own time, and go through the CoLab worksheets and exercises on your own. Talk to us if you would like to do the course asynchronously and how we might accommodate your needs.


It may be possible to arrange an alternative meeting time for your CoLab Circle should your group agree.


Q. How long do I have access to the course?


After enrolling, you have access to this course for six (3) months, across any and all devices or until further notice.


Q. What if I am unhappy with the course?


We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.


Q. Will the course be offered at a later date?


Yes. The course will be offered again (dates to be confirmed) but we can't guarantee the same pricing. If you would like to take the course now, all the materials including the webinars will be available for download to view at a later date, and you can email the instructor anytime.


Community engagement skills are for life 

Stakeholder engagement is changing rapidly. It is increasingly important to engage in deep conversations and to co-design the future of tourism. Tick and flick consultation is no longer enough. 

The solutions lie within local communities, not within 'fly in fly out' experts. Their stories, values, hopes and dreams matter.


Talk to us about how to design and implement effective engagement for your community, organisation or network using design thinking approaches.

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We will be in touch soon!